January 10: Ask Open Ended Questions

Asking yes or no questions can really hurt you on the sales floor:

Salesperson: Can I help You?
Customer: No.

On the other hand, when you ask open ended questions you get back useful information:

Salesperson: What brings you in to the store today?
Customer: Witty response that gives you insight into what they need.

Do you ask open ended questions?

Michael DaehnJanuary, biz, business, daehn, marketing, meme, michael