188 Business Tips (and 300 Questions) to Get Your Brain Juices Flowing: Ask Open Ended Questions
The following is an excerpt from the book:
188 Business Tips (and 300 Questions) to Get Your Brain Juices Flowing
By Michael Daehn
Asking yes or no questions can really hurt you on the sales floor:
Salesperson: Can I help You?
Customer: No.
On the other hand, when you ask open ended questions you get back useful information:
Salesperson: What brings you in to the store today?
Customer: Witty response that gives you insight into what they need.
Do you ask open ended questions?
